Do you struggle with collecting and sharing qualitative data for your stakeholders?

Savannah® libraries are using data to make informed decisions by employing Net Promoter Score (NPS), a customer loyalty metric that gauges customer satisfaction through a one-question scale. It has proven to be a valuable management tool in various industries. In Savannah, NPS has been automated, allowing libraries to collect continuous feedback from their customers about their library experiences.

Join OrangeBoy along with Jacksonville Public Library to explore how this Florida library analyzes and communicates its NPS data for different stakeholders, with a new approach to qualitative data gathered in the well-known one-question survey. During the session, attendees will learn how to:

• Utilize NPS for quantitative and qualitative data,

• Analyze and build a narrative from data,

• Gather meaningful feedback and comments from cardholders, and use OrangeBoy’s Savannah for these efforts!