You believe in the power of libraries to lift up communities. Savannah provides the tools to make it happen.
Meet Savannah, the Customer Lifecycle Management Platform built exclusively for libraries, by libraries.
Savannah is a cloud-based customer lifecycle management platform backed by market leading analytics and a team of dedicated, experienced professionals that is designed exclusively to help you connect with your community in new, meaningful ways.
Build your relationship with the community, one customer at a time.
Savannah lets you understand your customers needs in real-time, allowing you to deliver the services and lifelong learning opportunities that will help your community thrive, now and in the future. Learn more about our approach to Community Engagement.
Deliver marketing that matters.
Savannah’s analytics-driven targeted marketing allows you to connect with your customers based on their interests and to keep the conversation going seamlessly and easily by segmenting each individual based on their engagement with the library.
Fund your library’s future simply and affordably.
OrangeBoy’s Philanthropy Center, powered by Savannah, is the only fundraising software developed exclusively for public libraries. Make fundraising work for you through Philanthropy Center’s powerful, streamlined set of tools, along with training and support provided by our highly successful fundraising experts. Discover fundraising in a whole new way!
Unlock the power of a national peer network.
Collaborate with your peers in a growing network of over 200 public libraries across the United States exclusively through Savannah. Share best practices, employ highly effective templates and strategies, and discuss responses to the challenges unique to libraries. With Savannah you always have support. See some of the success stories from our network members.
MARKETING THAT MATTERS
Advance your library’s reach in the community through effective, efficient relationship management.
Savannah delivers easy-to-implement relationship management through targeted marketing, backed by market-leading analytics. With Savannah, you can build and deliver messages based on each customer’s interests and create customized campaigns for long-term engagement based on the responses you receive.
Supercharge your targeted marketing by including our SmartyCat add-on module, which delivers the right messages to the right customer at the right time for many common interactions, letting you focus on your most important marketing and outreach activities.
Understand your Audience
Savannah customer analytics enables you to confidently manage each relationship through an always growing report library that includes real-time tracking of library engagement and interactions with outbound communications. Our standard Savannah service also maps each customer record to a proven cardholder clustering system, built through the analysis of millions of cardholder records, making behavior-based segmentation simple, easy, and effective.
Start a Two-Way Conversation
With SmartyCat, you can quickly build, deliver, and even automate outbound messaging that is customized based on customer interests and watch responses in real-time. Savannah also includes the power of a virtual marketing team through on-demand access to best practices and templates shared by your peers in the Savannah Community and the support of marketing experts from OrangeBoy.
Measure Your Impact
Savannah’s customizable reporting service combines your library’s internal data with individual, customer-level information, letting you connect the marketing dots from start to each success story. Craft surveys, track NPS, and much more with ease through Savannah.
INCIDENT REPORTING
Deliver the right support where it is needed today- and where it will be needed most tomorrow.
Libraries are busy places where a lot can happen on a daily basis. Unfortunately, disruptions, accidents, and mishaps occur that require your attention. With our Incident Reporting module, you can document incidents electronically, share details with the right individuals quickly and efficiently, and anticipate future support needs through the power of analytics.
Capture What's Most Important
Savannah Incident Reporting allows staff to capture the most important details of each incident through an electronic form. Staff can record involved individuals and connect incidents to their cardholder profiles, upload pictures and videos, and include relevant commentary for ongoing support. All incident forms are uploaded to a central, searchable hub for future reference. Forms are even able to be customized to meet specific needs.
Share Information Quickly and Securely
Savannah Incident Reporting provides the added confidence that critical information is disseminated to the right individuals quickly. Savannah allows your team to assign customized user roles that guide the flow of incident data securely and accurately.
Anticipate Future Needs
Savannah Incident Reporting takes your library beyond manual tracking by centralizing incident data for the creation and analysis of trend reports. Assess incidents by trends, location, and time and day of week to give your staff the necessary data to allocate limited resources where they will be needed the most.
Take your incident management to the next level today.
PHILANTHROPY CENTER
Create a vibrant donor community with Philanthropy Center, the only fundraising software developed exclusively for public libraries with input from library professionals.
Philanthropy Center combines a powerful suite of tools with hands-on training and support from seasoned fundraising professionals to make your fundraising efforts simple and affordable, regardless of the size of your library!
Start with a Proven Process
Philanthropy Center is built on an individual giving process that has consistently generated results for non-profit clients in multiple sectors for over 20 years. Philanthropy Center also offers a Getting Started training package, led by a seasoned fundraising professional to establish a strong return on investment beginning as early as your first campaign run through the service.*
Manage your Time Effectively
Philanthropy Center enables you to quickly identify prospective donors with lifelong giving and major gift potential through its integrated donor analytics tools powered by Savannah. Build a robust profile of each donor including library engagement and increase your understanding of future giving opportunities with Market Watch.
Personalize Your Outreach
With Philanthropy Center, you can connect prospects to the library services and initiatives they value the most. Review each prospect's profile and history with the library, segment prospects based on interest and potential, and create customized campaigns to increase response rates.
The Savannah web-based customer lifecycle management platform unlocks the power of your data through interconnected service offerings.
Savannah includes data storage, proprietary customer segmentation, performance reports, targeted marketing, NPS feedback, incident management, fundraising management, Market Watch, GIS mapping capabilities, and more–all in a single platform.
THE POWER OF SAVANNAH
Web-based and accessible anywhere.
No hardware or software to install or upgrades to worry about. Set up is easy.
The highest security.
Savannah's security ensures data is only accessible by approved users in your organization.
Data is viewable in real-time, making it actionable.
Built-in business intelligence reports provide an effective means to understand where your library is in relation to its objectives in real time.
A business intelligence report library with Key Performance Indicators (KPIs), including peer comparisons to other libraries.
Reports also provide customer insights via proprietary library usage segmentation.
Benchmark performance against other Savannah libraries.
Use tools to understand your organization's market reach, customer retention and customer engagement levels compared to others.
Manage relationships throughout your organization.
Use tags and contact management tools to organize, manage and enrich customer records, and send messages to various constituent groups, including customers, donors, volunteers or Friends of the Library members.
Analyze with ease.
Business intelligence reports provide ways to measure targeted email messages and view performance analytics without needing technical expertise.
Promote products and services.
Create, automate and deliver highly-targeted email communications in rich text or HTML design. Savannah features mobile-ready templates allowing users to click and add content. Measure open rates, click-throughs, unsubscribes, mobile device views, bounces and even conversion rates—one of the powerful benefits of the integrated platform.
Understand customer satisfaction following a recent library experience.
Automated Net Promoter Scoring (NPS) makes it easy to understand customer library experiences to build customer loyalty.
Interpret your customers' geographic patterns and trends.
Map customers and contacts to understand geographic trends by cluster or other unique characteristics.
Send one-time or recurring automated messages.
Use Savannah's dynamic list functions to automate customer communication.
Build reports to leverage Savannah's data.
Use the data integrated into Savannah to build your own reports using Excel and Microsoft Power BI, for data analysis and visualizations.
Engage in live support and free web-based training.
Live Account Management is provided during onboarding and data integration and assisting with product renewals and platform-wide releases or purchased upgrades/add-ons. Free online training tools are offered in the Savannah Community and via email invitations to live webinars.
Be part of a nationwide network of users.
As a Savannah client, you'll be part of our network of library users who share successes with each other.
Administrative services. Including missing data alerts and US Postal Service address standardization, as well as geo-coded customer records for use with Savannah's GIS Mapping capabilities.
Segment customers.
Utilize OrangeBoy's proprietary and dynamic library usage segments called clusters—based on your customers' behavior, embedded in Savannah.
Want to create your own segments? Use Savannah's query functions (customer and activity filters) to target a "sliver" (our technical term for a portion or a slice of a cluster) or use geographic, demographic or usage filters to make your own.
Industry expertise.
Virtual delivery of access to training tools and materials and success resources, including emails with news, updates, insights, successes and tips from our team.
Support services.
Live support is available during normal business hours 8:00 AM to 5:00 PM Eastern time, including user documented problems via open Support Cases or verifiable issues with platform performance. Site set-up, onboarding and integration of supported third-party data sources. A dedicated Account Manager answers "How-to" questions.