Kansas City Public Library recently began using Savannah’s Incident Reporting Module and took a holistic approach in updating their patron behavior expectations at the same time. They created an integrated system to change how patron behavior is supported and communicated, how incident reports are filed, who is notified, and what happens next. To complete this shared work, the KCPL team engaged staff across their system in planning and developed an in-depth training /implementation plan for branch managers and patron-facing staff. Training focused on explaining what specific types of data they wanted to collect and why, how to compose narratives, and the importance of minimizing bias.
Join us to learn more about their work in engaging with staff across the system for the basic nuts-and-bolts of writing incident reports and discussions about clear patron-focused policies.
As we start preparation for Library Card Sign Up Month in September, let’s take a look at the new cardholder experience. How does your sign-up process work? How will you grow awareness for new movers and non-cardholders? We’ll talk about our Cardholder Management Portal for easy online signups right to your ILS (with location and address verification), plus marketing channels and targeted campaigns to bring in new cardholders this fall.
